Service Standardization
نویسنده
چکیده
منابع مشابه
It Takes Two to Tango: Customization and Standardization as Colluding Logics in Healthcare; Comment on “(Re) Making the Procrustean Bed Standardization and Customization as Competing Logics in Healthcare”
The healthcare context is characterized with new developments, technologies, ideas and expectations that are continually reshaping the frontline of care delivery. Mannion and Exworthy identify two key factors driving this complexity, ‘standardization’ and ‘customization,’ and their apparent resulting paradox to be negotiated by healthcare professionals, managers and policy makers. However, whil...
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Standards have played an important, but often unrecognized role in the development of modern organizations. This role is accentuated by today's growth of large business and government infrastructures, in the turbulent processes of globalization. In this article we investigate the relationships and tensions – between standardization strategies and service innovation in the health care sector. Ou...
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In response to declining prices IT service providers seek to reduce costs by achieving greater economies of scale. The divergent requirements of corporate customers, however, limit the opportunity to achieve scale economies through standardization of services. In response, some outsourcing vendors have embraced a strategy of employing reusable service modules match their clients' needs. Reusabl...
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